Shipping policy

Shipping Policy – Krishna Patola Saree

1. Shipping Policy

Krishna Patola Saree aims to deliver orders to serviceable postal addresses in India and internationally, subject to courier availability and applicable shipping restrictions. Courier companies generally do not deliver to P.O. Box addresses, so customers are requested to provide a complete street address with the correct PIN code or ZIP code.

  • Orders are not dispatched on Sundays or public holidays.

  • Products are shipped from Ahmedabad, Gujarat, India.

  • Domestic shipments within India may be sent through India Post Speed Post or other available courier services. Large consignments may be shipped through Angadia services where appropriate.

  • International shipments may be sent through available courier partners such as FedEx, DHL, or DTDC, depending on destination, availability, and service requirements.

  • Available shipping options and applicable charges will be displayed or communicated during the ordering process. Customers may request an alternative courier service, subject to availability and any additional charges.

2. Shipping Costs

  • We offer free delivery to eligible addresses within Ahmedabad, Gujarat, subject to confirmation of service availability and the delivery terms applicable to the order.

  • Customers must provide a complete and accurate shipping address and a valid contact number to help ensure successful delivery.

  • Shipping charges may depend on the shipment's weight, dimensions, destination, and selected courier service.

  • International shipping charges may vary according to the size and weight of the order, destination country, and courier rates.

  • Applicable shipping charges will be communicated to the customer and added to the final order invoice where applicable.

  • Any free-shipping offer will be subject to the conditions specified at the time of purchase.

3. Shipment Tracking

  • Once your order has been dispatched and handed over to the courier company, we will share the available shipment confirmation and tracking details through email or another available communication channel.

  • Tracking information may include the tracking number, courier company's tracking website, and estimated delivery date, where provided by the courier.

  • Tracking numbers may take up to 24 business hours after dispatch to become active on the courier company's website.

  • Delivery dates are estimates and may vary depending on the destination, courier operations, weather, customs clearance, and other circumstances beyond our reasonable control.

4. Courier Issues and Delivery Exceptions

  • Customers are responsible for providing a correct and complete shipping address, PIN code or ZIP code, and contact number. Additional charges arising from incorrect or incomplete address details may be charged to the customer where applicable and permitted by law.

  • In exceptional circumstances, shipments may be delayed due to customs clearance, flight delays, courier disruptions, adverse weather, public holidays, or other unavoidable events. Krishna Patola Saree will make reasonable efforts to assist customers and communicate relevant updates when available.

  • International shipments will be delivered subject to the destination country's customs clearance requirements and the courier company's delivery procedures.

  • If the outer packaging appears damaged, opened, or tampered with at the time of delivery, customers should inspect the package where possible and document the issue with photographs. Please report any visible damage, missing items, or discrepancies to the courier company and contact us promptly at prakashvalera07@gmail.com.

  • Customers are encouraged to retain the invoice, packaging, delivery receipt, and any supporting photographs to help us investigate delivery-related complaints.

  • If you have any questions or concerns about our Shipping Policy, please email us at prakashvalera07@gmail.com.

5. VAT, Customs Duties, and Import Taxes

  • International orders may be subject to customs duties, import taxes, VAT, GST, or other charges imposed by the destination country.

  • Such charges depend on the applicable laws and regulations of the destination country and are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

  • These charges may not be included in the product price or shipping charges displayed during checkout.

  • Krishna Patola Saree does not control the customs charges imposed by foreign authorities and cannot guarantee the amount, if any, that may be charged.

  • Courier companies may also apply additional customs-clearance, handling, or service fees where applicable.

  • Customers are encouraged to check their country's import regulations before placing an international order.

6. Contact Information

For shipping-related questions, tracking assistance, or delivery concerns, please contact us:

Business Name: Krishna Patola Saree
Email: prakashvalera07@gmail.com
Website: Krishna Patola Saree

Thank you for shopping with Krishna Patola Saree. We appreciate your trust and look forward to serving you.