Refund policy

Refund & Return Policy – Krishna Patola Saree

At Krishna Patola Saree, we value your trust and strive to provide quality products and a satisfying shopping experience. Please read our Refund and Return Policy carefully before placing an order.

1. Returns & Refunds

We accept return and refund requests in the following cases:

  • The product received is damaged, defective, or incorrect.

  • The issue is reported within 48 hours of delivery.

To initiate a return or refund request, please contact us with the following information:

  • Your order number.

  • Clear photographs or videos showing the issue with the product.

  • A brief description of the problem.

We may request additional information to assess your claim. All requests will be reviewed fairly in accordance with this policy and applicable consumer-protection laws.

2. Refund Eligibility

To be eligible for a return or refund, where applicable:

  • The product should be unused, unwashed, and in its original condition.

  • Original tags, packaging, and accessories should be retained wherever possible.

  • Customized or made-to-order products may not be eligible for a change-of-mind return. However, this restriction does not apply where a refund, replacement, or other remedy is required by applicable law, including for defective, damaged, or incorrectly supplied products.

3. Non-Refundable Items

Refunds may not be available in the following circumstances, subject to applicable law:

  • Minor colour differences caused by screen settings, photography, or lighting conditions.

  • Minor variations in texture, pattern, or finish that are inherent to traditional handwoven and handcrafted textiles and do not constitute a defect or material misdescription.

  • Return requests made after the stated return window, except where an extension or remedy is required by applicable law.

This section does not limit any statutory rights customers may have regarding defective, damaged, counterfeit, or incorrectly described products.

4. Refund Process

Once your return request has been approved:

  • We will communicate the return procedure and arrange a pickup where available, or provide instructions for returning the product.

  • The returned product may be inspected to verify the reported issue and eligibility for a refund or replacement.

  • Approved refunds will generally be processed within 7–10 business days after the returned product has been received and inspected, or after approval where a return is not required.

  • Refunds will generally be issued to the original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

  • Original shipping charges, if any, may be non-refundable for eligible change-of-mind returns. Shipping charges will be handled appropriately where the return results from our error or where otherwise required by applicable law.

5. Order Cancellations

  • Customers may request cancellation before the order is dispatched by contacting us as soon as possible.

  • Once an order has been dispatched, cancellation may not be available. Customers may contact us to discuss any applicable return or refund options.

  • If an order is cancelled and payment has already been collected, any approved refund will be processed according to our cancellation policy and applicable law.

6. Contact Us

For questions regarding returns, refunds, damaged products, or order cancellations, please contact us:

Business Name: Krishna Patola Saree
Email: prakashvalera07@gmail.com
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM (IST)
Location: Ahmedabad, Gujarat, India

Thank you for shopping with Krishna Patola Saree. We appreciate your trust and look forward to serving you.