Privacy policy

Cancellation, Replacement & Refund Policy

Krishna Patola Saree

Your satisfaction is important to us at Krishna Patola Saree. We aim to provide quality products and a pleasant shopping experience. If you experience any issues with your order or product, the following policy explains how cancellations, replacements, and refunds are handled.

1. Cancellation Policy

• Customers may request order cancellation by contacting us at prakashvalera07@gmail.com as soon as possible.

• If an order has not yet been processed or shipped, we will review the cancellation request and confirm whether it can be cancelled.

• If a cancellation is approved, the refund will be processed within 7 business days, subject to applicable payment-provider processing times. Any transaction or payment-processing deductions will be communicated to the customer and applied only where permitted by applicable law.

• Orders that have already been processed or dispatched may not be eligible for cancellation. In such cases, customers may contact us to discuss the options available under our return and refund policy.

• Custom-made or stitched products may have different cancellation conditions, subject to applicable consumer-protection laws.

2. Replacement & Refund Policy

• If you receive a damaged, defective, incorrect, or significantly different item from the one ordered, please contact us at prakashvalera07@gmail.com as soon as possible after delivery.

• Please do not return any product before contacting us and receiving return instructions. Unauthorised returns may delay the resolution of your request.

• If we are unable to fulfil your original order due to unavoidable circumstances, we may offer an alternative product with your consent. If you do not wish to accept an alternative, we will arrange a refund for the unavailable product without deduction.

• For international returns, customers may be responsible for return shipping costs where applicable and legally permitted. Any applicable charges will be communicated before the return is arranged.

• Refunds for custom-made or stitched products may be restricted, except where a refund or other remedy is required by applicable law, including in cases involving defective or incorrectly supplied products.

• Complaints about damage, stains, missing items, or incorrect products should preferably be reported within 24 hours of delivery. Please include your order number and clear photographs or videos where possible to help us investigate. This reporting period does not remove any rights you may have under applicable law.

• For approved exchanges, the replacement will generally be dispatched after the returned product has been received and inspected. Return and reshipping charges, if applicable, will be communicated to the customer in advance.

• Refunds for online payments will generally be initiated through the original payment method, subject to payment-provider procedures. The time taken for the amount to appear in your account may vary.

• For any payment-related or refund-related questions, please contact prakashvalera07@gmail.com.

3. Return Guidelines

• Please report any issue relating to the product, order, or packaging as soon as possible. Include a clear description of the problem and your order details.

• Once your return request is approved, use a reliable courier or registered postal service that provides tracking and proof of delivery.

• Unless otherwise communicated, approved returns should be shipped within 7 working days of return confirmation.

• Please keep the product unused, where applicable, and return it with its original packaging, labels, accessories, and invoice, where available.

• Returned products will be inspected to determine whether they qualify for a replacement, refund, or another appropriate resolution.

• Please retain the return shipment tracking details until the returned product has been received and the matter has been resolved.

• For return shipping assistance or other queries, email prakashvalera07@gmail.com.

4. Privacy Policy – Protection of Your Information

At Krishna Patola Saree, we respect your privacy and take reasonable steps to protect your personal information.

• We collect and use personal information to process orders, provide customer support, arrange deliveries, process payments, and improve our services.

• We do not sell your personal information. We share it only where necessary for legitimate business purposes, with appropriate service providers, or where required or permitted by applicable law.

• Access to personal information within our organisation is limited to authorised individuals who need it to perform their work.

• We take reasonable measures to protect customer information against unauthorised access, misuse, loss, or disclosure.

• We may use aggregated or de-identified information to understand customer preferences and improve our website and services.

5. Information Collected

To process orders and provide our services, we may collect the following information:

• First name and last name.

• Billing and shipping address, city, PIN code or ZIP code, state, and country.

• Phone number and email address.

• Order details, purchase history, payment status, and customer-service communications.

• Technical information, such as IP address, browser type, device information, and website usage data, where collected through our website, cookies, or similar technologies.

We use this information to fulfil orders, communicate with customers, prevent fraud, maintain website security, and improve the shopping experience. Payment information is processed through the relevant payment provider, subject to that provider's practices and applicable requirements.

6. Modification of Personal Information

Customers may request corrections or updates to their personal information by contacting us at prakashvalera07@gmail.com.

If our website provides an account or profile-editing feature, customers may also update eligible details through that feature. Certain information may need to be retained where required for accounting, legal, fraud-prevention, or order-management purposes.

7. Information Sharing

Krishna Patola Saree does not sell or rent customers' personal information. However, certain information may be shared where necessary with:

• Courier and logistics partners for order delivery and shipment tracking.

• Payment gateways and financial service providers for payment processing and refunds.

• Technology providers and service partners that help operate and maintain our website.

• Customer-support and business service providers, where necessary to fulfil our services.

• Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by applicable law.

We take reasonable steps to ensure that information shared with service providers is limited to what is necessary for the relevant purpose.

8. Information Usage and Communication

We may use your contact information to:

• Confirm and update you about your orders.

• Share shipping, delivery, cancellation, replacement, and refund information.

• Respond to customer-service questions and complaints.

• Send promotional emails or newsletters where permitted by law and, where required, with your consent.

Customers may opt out of promotional communications using the unsubscribe option provided in the message or by contacting us. Essential transactional messages relating to orders and account security may still be sent where necessary.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and regulatory requirements.

9. Contact Information

For cancellation requests, replacement enquiries, refund assistance, returns, or privacy-related questions, please contact us:

Business Name: Krishna Patola Saree
Email: prakashvalera07@gmail.com
Website: Krishna Patola Saree

We appreciate your trust in Krishna Patola Saree and are committed to assisting you with your concerns.